SHIPPING & RETURNS POLICY
We can ship to virtually any address in Australia and most countries around the world. We offer direct ship to your nominated address – on receipt of your payment, we will email you freight details including a tracking number & link to access online monitoring of your order. Orders are typically dispatched from our warehouses within 2-7 days of purchase, when stock is available. When placing a pre-order or requesting a backorder, please note the production and shipment times advised by our customer care team.
Please note that there are restrictions on some products which cannot be shipped to some international destinations.
Overseas customers will need to contact us for a shipping cost prior to placing an order.
Redback 4x4 will provide a replacement part or unit free of charge or refund the purchase price at our discretion for faulty products returned to us within 30 days of purchase date subject to:
In the event of a Purchaser having ordered the wrong product, Redback 4x4 will at our discretion generally accept return of the product and credit the sale price excluding the actual shipping charge (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges) & reserve the right to deduct a restocking fee of 10% at our discretion. The product must be unopened and in a re-sellable condition, i.e. has not been fitted to a vehicle. If the Purchaser orders a replacement product of a similar or greater value to replace the wrong goods the restocking fee will also cover the cost of shipping by standard method of the replacement product. Credits are at the discretion of Redback Exhausts and are subject to:
Please note: Any credit or refund issued by us will NOT include the original freight charge. The amount refunded will be less the actual freight cost to send the product to the purchaser. This reduction may be more than the amount charged at time of order as we subsidise freight costs.
By placing an order with Redback 4x4 you are agreeing to abide by these Terms and Conditions.
If you need to return an item please call our customer service team on 1300 414 164 or email us on firstname.lastname@example.org